I’m starting to think that managing expectations are the most important aspect of a great digital product experience. I was reading through OneCart’s reviews and saw one that reads as follows: This reminds me of a poster I once read in my Sales class “formula for success: under-promise, over-deliver.” – Unknown In UX, principles are […]
How to manage customer expectations Read More »
In the last few days, I’ve tossed around with the question: Should modals ever be used? Is the damage caused by them worth the potential benefit of conversions? Should they be dismissed altogether, and alternative, less detrimental methods used to get the attention of users?
In this article, I share my thoughts on some of these issues. I dig into the research done on interruptions and share my current opinion about modals. Let’s get right into it.
What you need to know about Modal UX Read More »
What do an impactful speaker and a great tech product have in common? They both make sense.
Good products are fluent communicators | Designing better tech products Read More »
Summary: Giving cues such as clues, explanations and other forms of context enable a user to have a better understanding.
How providing cues help customers perceive a product better Read More »
As designers, developers and managers, we are well aware of the challenges experienced with products. On a daily basis, we interact with products and ask questions like “how do I use it”, or ” how do I know when the process is completed”. Just a few days ago I was installing a project onto my
The problem with design | How to achieve human-centered design Read More »
Why business? I first fell in love with the art of business back in high school. I would imagine myself selling products to customers, and then recording the transactions. This helped me understand the difference between debit and credit, as well as how to reconcile accounts. The interest continued after High school as I started
Why I do what I do: Human user experience Read More »
Apple is one of the most recognized brands of our time, and I wanted to know why. What is it about the products that have garnered them such a loyal support base? What is it about them that makes customers willing to pay premium prices to own the products? Care. Yes, that’s it. Care. Over
What we can learn from Apple – experience matters| Pt 1 Read More »
Technology is a powerful tool that can give us the ability to give access and ability to those who have historically been marginalized.
What is all this explainable stuff about anyway? Read More »
Using explanations to create human-centered technology has the ability to improve your customer satisfaction levels. But, technology that appears human has the ability to cause customer disappointment.
Why make your artificial intelligence more human? Read More »
Explainable AI methods explain how Artificial Intelligence-powered decisions are reached. Think about it, you’re more likely to trust and consent to your employee if they give you a reason (I’m not coming into work today vs. I’m not coming into work today because I had to rush to the hospital).
What AI Explainability Is And Its Impact On Customer Trust Read More »
