Somila Dayile: Customer Delight Manager https://validator.w3.org/feed/docs/rss2.html Blog Posts Great features for your users Free Empathetic Product Management resources Feature Prioritization – Should build vs. Need to build Ecommerce Product Recommendations: How We Turned “Out of Stock” Into a 30% Revenue Boost How to convince new customers to try your product When new features decrease revenue User-centered feature selection When you should not improve customer experience Home How to Decide on the Features to build Good products are fluent communicators | Designing better tech products What you need to know about Modal UX How to manage customer expectations Do You Need to Follow UX Principles? How to create a Frictionless experience: Zapier How providing cues help customers perceive a product better How to build optimum user-centered websites How Apple creates a great customer experience The problem with design | How to achieve human-centered design Contact ‘I don’t need an explanation’ | What XAI can learn from UX What is all this explainable stuff about anyway? About Why make your artificial intelligence more human? Why I do what I do: Human user experience Privacy Policy How mental models shape the way customers experience products How to make XAI more human | Feature importance case study What we can learn from Apple – experience matters| Pt 1 What AI Explainability Is And Its Impact On Customer Trust Should you use AI To Make Business Decisions? Less is more for websites, or is it? Explanations make your users happier Address your customers concerns to gain their trust How to get your customers to say yes Sample Page Projects How Google answers “why” questions to gain its user’s trust How to enhance customer trust: Understanding how humans think The glory and detriment of technology to customer experience